SHIPPING GUIDE

We continue to monitor any service alerts and do what is best for the safety and well-being of our customers and employees. Please contact info@shelbynaturals.com if you would like to speak with our team. 

We aim to process orders as quickly as possible and they will be shipped within 2 to 4 business days. (Business days are Monday-Friday, not including holidays).

All orders are tracked. You will receive an email with tracking information once your order is in transit.

You will be provided with a choice of shipping options during checkout.

 

CANADA SHIPPING

Standard Shipping

Sent Canada Post Expedited Parcel
(delivery approximately 1-7 business days from date shipped)

--FREE for orders over $55--

 

Express Shipping

Sent Canada Post Xpresspost
(delivery approximately 1-3 business days from date shipped)

 

 

USA SHIPPING

Express Shipping

Sent USPS Priority Mail
(delivery approximately 2-4 business days from date shipped)

--FREE for orders over $100--


 Orders under $100

Flat rate fee $16 for USPS Priority Mail

 

 

INTERNATIONAL SHIPPING

All international recipients are considered the importer and may be subject to import taxes, duties and fees enforced by the destination country. We are unable to control or predict these charges. Customs policies vary widely from country to country; you should contact your local customs office for more information. When shipping overseas, customs clearance procedures can delay packages by up to 4 weeks. Orders placed through shelbynaturals.com may also be subject to monetary conversion of CAD dollars to the currency of the country the order is being shipped to. Shelby Naturals is not liable for lost or stolen packages.

For International Claims
If you feel your package has been lost or stolen, please contact your local carrier for more information, as Shelby Naturals is unable to file claims on your behalf. Shelby Naturals will not resend packages.

Where is my package? Tracking shows it was delivered but I can’t find it

  • First check to see if the carrier left a notice of attempted delivery. Sometimes carriers are unable to deliver a package if you aren’t home. They will typically make 3 delivery attempts before returning to sender
  • Look around to see if it was left nearby. 
  • See if another member of the household accepted the delivery. 
  • Wait until the end of the day as sometimes packages can show as “delivered” while still in transit. 

 

DHL Express

(delivery 1-6 business days)

$70 Flat Rate (for packages up to 2.2kg)
Reliable tracking and delivery guarantee

--FREE for orders over $300--

Canada Post Tracked Packet International

(delivery 6-10 business days)

Costs calculated at checkout
Reliable tracking and delivery guarantee

Canada Post Xpresspost International

(delivery 4-7 business days)

Costs calculated at checkout
Reliable tracking and delivery guarantee

 

 

 

All shipping charges are non-refundable.